Note to those getting the Comic Con Dollhouse Exclusive DVD
Looks like the Whedonverse fans overwhelmed Foxstore when they rushed the proverbial gates at 10 am this past Monday in an effort to pre-order Dollhouse DVDs to pick up at Con. Several hours after the site opened, a note went up stating they were dealing with cliches... nearly 12 hours later people were able to place orders... but two days later new notes went up, they say:
At least two people who called the number with the confirmation number they had gotten off the confirmation screen that came up at the end of trying to place their order on Monday were told that confirmation number was attached to a different person's name, and their order had not been placed... so... we suggest calling the number for foxstore and checking on your order before heaing off to con... just in case.
Also, keep in mind...
So the chance exists, if you wait until late on any given day to pick your DVD/blu-ray copy up, that they will have distributed all the copies they have on hand for that day.
Ordering Problems? Call 888-223-4369, we are actively addressing all issues. If you have been dbl charged, please call Customer Service and you will be refunded promptly.
I placed my order, where is my confirmation email?
Due to the heavy volume of traffic, the confirmation emails can be delayed upto 3 hours or more. It could also be the case that the confirmation email might have gone into your spam folder. We advise you please print the confirmation page just to be on the safe side. You can also call 888-223-4369 and one of our representatives will confirm the order for you. If we are able to confirm your order and pick up person, you need not worry about bringing your order confirmation email to Comic Con.
At least two people who called the number with the confirmation number they had gotten off the confirmation screen that came up at the end of trying to place their order on Monday were told that confirmation number was attached to a different person's name, and their order had not been placed... so... we suggest calling the number for foxstore and checking on your order before heaing off to con... just in case.
Also, keep in mind...
What limited edition number will I be getting?
Distribution of the DVD and Blu-ray will begin on Wednesday, July 22 at 6:00 PM (Preview Night). They will be distributed in blocks for each day (ex. Weds 1-700, Thurs: 701-1401, etc...). Upon pickup, please do not ask for a lower number.
So the chance exists, if you wait until late on any given day to pick your DVD/blu-ray copy up, that they will have distributed all the copies they have on hand for that day.